Fwd: Website Incident: 080630-000241

How heart-warming I MAY (or may not) receive a response withing FIFTEEN DAYS. Not that I care, honestly it would benefit THEM more than me-- to improve their company's web pages.

---------- Forwarded message ----------
From: MTA Email <mta_nyc@custhelp.com>
Date: Mon, Jun 30, 2008 at 3:47 PM
Subject: Website Incident: 080630-000241
To: desaraev@gmail.com


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Question Reference #080630-000241
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              Subject: Website
          MTA Service: Access-A-Ride
             Category: Suggestion
         Date Created: 06/30/2008 04:47 PM
         Last Updated: 06/30/2008 04:47 PM
               Status: Received
   Date/Time of Event:

Location of Event
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Discussion Thread
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Customer (Desarae Veit) - 06/30/2008 04:47 PM
I'm not sure if the MTA owns Metro transportation nation wide or not, but I've been trying to do searches for the Minneapolis MTA system and this is the only site to show up. I've been to NYC and a few other areas and recognize the logo, but you are doing your site and your business a huge disservice not hiring an advertising/marketing agency to update your website for user experience and aesthetic improvements. Plus I would love to be able to purchase cards, bus, and train passes online but it is impossible for me to navigate through this site. If it is because of a lack of funding, think of all the money your service would make just by improving the way customers purchase their tickets! Even Paris and other European systems are easier than this!

I'm sorry if this is the first time you've heard any of this, but your site is dated two decades ago. The colors are bland and if I find this site hard to navigate (I work on websites for a living) then I can't image how hard it is for someone who doesn't understand the medium.

Here is some free advice: Hire an agency and then market the new site as an alternative to wasting gas. This could be a huge turnover campaign to encourage a greener transportation alternative, save commuters money, and even offer huge discounts to people who buy year round tickets vs. monthly or even better offer a nation-wide ticket for frequent travelers who like to use public transportation as an alternative!

Regards,

Desarae A. Veit

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