---------- Forwarded message ----------
From: MTA Email <mta_nyc@custhelp.com>
Date: Tue, Jul 1, 2008 at 12:08 PM
Subject: Website Incident: 080630-000241
To: desaraev@gmail.com
DO NOT REPLY TO THIS MESSAGE.
Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.
Subject
---------------------------------------------------------------
Website
Discussion Thread
---------------------------------------------------------------
Response (Andrea Popp) - 07/01/2008 01:08 PM
This is in response to your recent e-mail to MTA New York City Transit regarding our website.
We sincerely appreciate your interest in MTA New York City Transit. Your comments have been forwarded to supervision in the appropriate department for their review.
We are sorry but you are not able to purchase MetroCards by mail or online. However, you may be interested to know that customers may purchase various MetroCards in batches of fifty from our Division of MetroCard Extended Sales Network. These purchases can be made with ACH, Check, Wire or Credit Card (MasterCard, Visa, American Express or Discover).
For further detailed information, we ask that you contact Ms. Kathy Thomas at (718) 694-1750 from 9:00 a.m. to 5:00 p.m., Monday through Friday or visit our website at www.mta.info. http://www.mta.info/metrocard/cc_application.html
You may also purchase MetroCards (up to 49) from our Transit Gift Shop in Grand Central station at 42nd Street and Lexington Avenue. You may contact the Transit Gift Shop by calling (212) 878-0106 from 8:00 a.m. to 8:00 p.m., Monday through Friday and 10:00 a.m. to 6:00 p.m. Saturday and Sunday, for details.
If you have further questions, you may call MetroCard Customer Service at (212) 638-7622, from 7:00 a.m. to 11:00 p.m., Monday through Friday, or from 9:00 a.m. to 5:00 p.m., Saturday and Sunday.
Thank you for having taken the time to contact us.
Andrea Popp
Staff Analyst II
Customer (Desarae Veit) - 06/30/2008 04:47 PM
I'm not sure if the MTA owns Metro transportation nation wide or not, but I've been trying to do searches for the Minneapolis MTA system and this is the only site to show up. I've been to NYC and a few other areas and recognize the logo, but you are doing your site and your business a huge disservice not hiring an advertising/marketing agency to update your website for user experience and aesthetic improvements. Plus I would love to be able to purchase cards, bus, and train passes online but it is impossible for me to navigate through this site. If it is because of a lack of funding, think of all the money your service would make just by improving the way customers purchase their tickets! Even Paris and other European systems are easier than this!
I'm sorry if this is the first time you've heard any of this, but your site is dated two decades ago. The colors are bland and if I find this site hard to navigate (I work on websites for a living) then I can't image how hard it is for someone who doesn't understand the medium.
Here is some free advice: Hire an agency and then market the new site as an alternative to wasting gas. This could be a huge turnover campaign to encourage a greener transportation alternative, save commuters money, and even offer huge discounts to people who buy year round tickets vs. monthly or even better offer a nation-wide ticket for frequent travelers who like to use public transportation as an alternative!
Regards,
Desarae A. Veit
Auto-Response - 06/30/2008 04:47 PM
Title: How do I submit an electronic request for records under the Freedom of Informatio
Link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/popup_adp.php?p_faqid=678&p_created=1164997339
Title: How can I contact the MTA via e-mail?
Link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/popup_adp.php?p_faqid=548&p_created=1067627256
Title: How do I report suspicious activity such as an unattended package?
Link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/popup_adp.php?p_faqid=590&p_created=1079360930
Clicking on the above question(s), if any, will open up a new window with a response to the question. If you have reviewed the response(s) and your question has been answered, you may return to the MTA home page.
If this response did not address your e-mail, use the Send E-mail button.
You will receive a response as soon as possible; however, some responses can take up to 15 business days.
Question Reference #080630-000241
---------------------------------------------------------------
MTA Service: MTA-Wide
Category: Suggestion
Date Created: 06/30/2008 04:47 PM
Last Updated: 07/01/2008 01:08 PM
Status: Closed
Date/Time of Event:
Location of Event
---------------------------------------------------------------
From: MTA Email <mta_nyc@custhelp.com>
Date: Tue, Jul 1, 2008 at 12:08 PM
Subject: Website Incident: 080630-000241
To: desaraev@gmail.com
DO NOT REPLY TO THIS MESSAGE.
Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.
Subject
---------------------------------------------------------------
Website
Discussion Thread
---------------------------------------------------------------
Response (Andrea Popp) - 07/01/2008 01:08 PM
This is in response to your recent e-mail to MTA New York City Transit regarding our website.
We sincerely appreciate your interest in MTA New York City Transit. Your comments have been forwarded to supervision in the appropriate department for their review.
We are sorry but you are not able to purchase MetroCards by mail or online. However, you may be interested to know that customers may purchase various MetroCards in batches of fifty from our Division of MetroCard Extended Sales Network. These purchases can be made with ACH, Check, Wire or Credit Card (MasterCard, Visa, American Express or Discover).
For further detailed information, we ask that you contact Ms. Kathy Thomas at (718) 694-1750 from 9:00 a.m. to 5:00 p.m., Monday through Friday or visit our website at www.mta.info. http://www.mta.info/metrocard/cc_application.html
You may also purchase MetroCards (up to 49) from our Transit Gift Shop in Grand Central station at 42nd Street and Lexington Avenue. You may contact the Transit Gift Shop by calling (212) 878-0106 from 8:00 a.m. to 8:00 p.m., Monday through Friday and 10:00 a.m. to 6:00 p.m. Saturday and Sunday, for details.
If you have further questions, you may call MetroCard Customer Service at (212) 638-7622, from 7:00 a.m. to 11:00 p.m., Monday through Friday, or from 9:00 a.m. to 5:00 p.m., Saturday and Sunday.
Thank you for having taken the time to contact us.
Andrea Popp
Staff Analyst II
Customer (Desarae Veit) - 06/30/2008 04:47 PM
I'm not sure if the MTA owns Metro transportation nation wide or not, but I've been trying to do searches for the Minneapolis MTA system and this is the only site to show up. I've been to NYC and a few other areas and recognize the logo, but you are doing your site and your business a huge disservice not hiring an advertising/marketing agency to update your website for user experience and aesthetic improvements. Plus I would love to be able to purchase cards, bus, and train passes online but it is impossible for me to navigate through this site. If it is because of a lack of funding, think of all the money your service would make just by improving the way customers purchase their tickets! Even Paris and other European systems are easier than this!
I'm sorry if this is the first time you've heard any of this, but your site is dated two decades ago. The colors are bland and if I find this site hard to navigate (I work on websites for a living) then I can't image how hard it is for someone who doesn't understand the medium.
Here is some free advice: Hire an agency and then market the new site as an alternative to wasting gas. This could be a huge turnover campaign to encourage a greener transportation alternative, save commuters money, and even offer huge discounts to people who buy year round tickets vs. monthly or even better offer a nation-wide ticket for frequent travelers who like to use public transportation as an alternative!
Regards,
Desarae A. Veit
Auto-Response - 06/30/2008 04:47 PM
Title: How do I submit an electronic request for records under the Freedom of Informatio
Link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/popup_adp.php?p_faqid=678&p_created=1164997339
Title: How can I contact the MTA via e-mail?
Link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/popup_adp.php?p_faqid=548&p_created=1067627256
Title: How do I report suspicious activity such as an unattended package?
Link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/popup_adp.php?p_faqid=590&p_created=1079360930
Clicking on the above question(s), if any, will open up a new window with a response to the question. If you have reviewed the response(s) and your question has been answered, you may return to the MTA home page.
If this response did not address your e-mail, use the Send E-mail button.
You will receive a response as soon as possible; however, some responses can take up to 15 business days.
Question Reference #080630-000241
---------------------------------------------------------------
MTA Service: MTA-Wide
Category: Suggestion
Date Created: 06/30/2008 04:47 PM
Last Updated: 07/01/2008 01:08 PM
Status: Closed
Date/Time of Event:
Location of Event
---------------------------------------------------------------
--
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