Tuesday, July 1, 2008

Fwd: Website Incident: 080630-000241



---------- Forwarded message ----------
From: MTA Email <mta_nyc@custhelp.com>
Date: Tue, Jul 1, 2008 at 12:08 PM
Subject: Website Incident: 080630-000241
To: desaraev@gmail.com


DO NOT REPLY TO THIS MESSAGE.

Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

Subject
---------------------------------------------------------------
Website


Discussion Thread
---------------------------------------------------------------
Response (Andrea Popp) - 07/01/2008 01:08 PM
This is in response to your recent e-mail to MTA New York City Transit regarding our website.

We sincerely appreciate your interest in MTA New York City Transit.  Your comments have been forwarded to supervision in the appropriate department for their review.

We are sorry but you are not able to purchase MetroCards by mail or online. However, you may be interested to know that customers may purchase various MetroCards in batches of fifty from our Division of MetroCard Extended Sales Network.  These purchases can be made with ACH, Check, Wire or Credit Card (MasterCard, Visa, American Express or Discover).

For further detailed information, we ask that you contact Ms. Kathy Thomas at (718) 694-1750 from 9:00 a.m. to 5:00 p.m., Monday through Friday or visit our website at www.mta.info. http://www.mta.info/metrocard/cc_application.html

You may also purchase MetroCards (up to 49) from our Transit Gift Shop in Grand Central station at 42nd Street and Lexington Avenue. You may contact the Transit Gift Shop by calling (212) 878-0106 from 8:00 a.m. to 8:00 p.m., Monday through Friday and 10:00 a.m. to 6:00 p.m. Saturday and Sunday, for details.

If you have further questions, you may call MetroCard Customer Service at (212) 638-7622, from 7:00 a.m. to 11:00 p.m., Monday through Friday, or from 9:00 a.m. to 5:00 p.m., Saturday and Sunday.

Thank you for having taken the time to contact us.

Andrea Popp
Staff Analyst II

Customer (Desarae Veit) - 06/30/2008 04:47 PM
I'm not sure if the MTA owns Metro transportation nation wide or not, but I've been trying to do searches for the Minneapolis MTA system and this is the only site to show up. I've been to NYC and a few other areas and recognize the logo, but you are doing your site and your business a huge disservice not hiring an advertising/marketing agency to update your website for user experience and aesthetic improvements. Plus I would love to be able to purchase cards, bus, and train passes online but it is impossible for me to navigate through this site. If it is because of a lack of funding, think of all the money your service would make just by improving the way customers purchase their tickets! Even Paris and other European systems are easier than this!

I'm sorry if this is the first time you've heard any of this, but your site is dated two decades ago. The colors are bland and if I find this site hard to navigate (I work on websites for a living) then I can't image how hard it is for someone who doesn't understand the medium.

Here is some free advice: Hire an agency and then market the new site as an alternative to wasting gas. This could be a huge turnover campaign to encourage a greener transportation alternative, save commuters money, and even offer huge discounts to people who buy year round tickets vs. monthly or even better offer a nation-wide ticket for frequent travelers who like to use public transportation as an alternative!

Regards,

Desarae A. Veit

Auto-Response - 06/30/2008 04:47 PM
Title: How do I submit an electronic request for records under the Freedom of Informatio
Link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/popup_adp.php?p_faqid=678&p_created=1164997339

Title: How can I contact the MTA via e-mail?
Link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/popup_adp.php?p_faqid=548&p_created=1067627256

Title: How do I report suspicious activity such as an unattended package?
Link: http://mta-nyc.custhelp.com/cgi-bin/mta_nyc.cfg/php/enduser/popup_adp.php?p_faqid=590&p_created=1079360930

Clicking on the above question(s), if any, will open up a new window with a response to the question.  If you have reviewed the response(s) and your question has been answered, you may return to the MTA home page.

If this response did not address your e-mail, use the Send E-mail button.

You will receive a response as soon as possible; however, some responses can take up to 15 business days.




Question Reference #080630-000241
---------------------------------------------------------------
          MTA Service: MTA-Wide
             Category: Suggestion
         Date Created: 06/30/2008 04:47 PM
         Last Updated: 07/01/2008 01:08 PM
               Status: Closed
   Date/Time of Event:

Location of Event
---------------------------------------------------------------








--

No comments:

Popular Posts

Categories

2010 (1) 2014 (1) 2015 video diary from desaraev and Yorkie sir Charles (2) abc news (1) accounts (1) accupunture (1) adrian gostick (1) advertising agency (3) agency (1) agency couture (2) algorithm google (2) analogy (1) apple (2) April 2014 Video Diary @Desaraev (1) archive ideas (1) armstrong (1) ask (1) attitude (1) bacon (1) Beep beep (1) Birthday bus (1) Birthday house warming 2/21/14 video diary @desaraev (1) blog rant (1) blog template (1) blog voice (1) blogger (1) blogging (2) blogroll (1) blogs (1) blogspot free template (1) Blue moon Baton Rouge (1) book (3) book review (3) bots (2) branding (1) build your brand (1) business cards (1) buy art (1) Camcorder (1) Camera (1) card scanner (1) categorized (1) Charles (1) Charlie (1) chris brogan (3) cisco (1) Cold in dexter (1) commercial (1) communication (1) complaint (1) conferences (2) consulting (1) copy writing (1) coupons (1) coverage (1) craftsmenship (1) crash (1) crawl (1) customer service (1) D (4) Dark (1) definition (1) desarae veit new webstie (2) desaraev (7) design (3) desktop application (1) drawings (1) Dublin (3) dv cable (1) dveit.com (1) e-mail (1) e-newsletter (3) easy (1) ecommerce (1) ed heil (1) email newsletter (2) emails (1) enewsletter (2) erheil (1) etiquette (2) events (3) evernote (1) examples (1) explaination (1) facebook (3) Facebook Pictures for intro to Video Diary @Desaraev (3) Feb 23 (1) filing system (1) fine art (1) fine art website (1) firewire cable (1) Flowers! (1) Flying (2) Flying to Waterloo cedar falls @ Livingston FBO - 2/23/14 @desaraev video diary (1) free blogspot template (1) freelance (1) Freelancing (1) FRS (1) funeral (1) Garden @desaraev (1) getting paid for your work (1) gmail (1) gnc (1) Goals (2) google (3) Google Wave (1) google web master tools (1) google web standards (1) Grrrrr Charles (1) Happy bday sara (1) hard drive (1) hard work (1) harddrive (1) Haunted basement (1) he could be the one (1) Health energy drink (1) hester browne (1) hire a professional (1) holidays (1) holistic (1) House Tour Video Diary @desaraev 2/22/14 (1) how to (1) how to check if your site is indexed (1) how to index your site (1) how to seo (8) how to start blogging (1) how to submit your url (1) hr (1) hubspot (1) hulu (1) human resources (1) hutch carpenter (1) icrossing (1) idea filing (1) index (1) industry (1) informational interview (1) Instapark YT1008 outdoor motion solar light product review by @desaraev (1) interactive (1) interior design (1) internet (2) introductions (1) iPad (1) iphone (2) ipod touch (1) Ireland music at The oldest pub in Dublin (1) Irish music and dancing on Fleet Street trinity bar area (1) job search (3) keyword research (2) king of pop (1) Lame (1) lance armstrong (1) Land (1) Landing in Ankeny - 2/23/14 video diary @desaraev (1) link pyramids (1) link schemes (1) linkedin (1) list of agencies (2) mac (1) mac ready (1) mammal joans (1) mammal jones (1) mankato (1) Maria Duron (1) marketing (1) massage (1) mcnairs wife (1) Meanie vs Charles (1) michael jackson memorial (1) miley cyrus elle (1) miley cyrus elle magazine (1) minneapolis (3) minneapolis web design (3) minneapolis web design firm (1) minnesota (1) mistress sahel kazemi (1) MJ (1) mn (2) mobile (1) moderator (1) msn (1) multiple writer (1) my art (1) My art by desaraev (3) my book (1) natural search (2) network neutrality (1) networking (1) New York NY over water (1) newegg (1) newsletter (1) newsletters (1) objective authenticity (1) Oioop (1) online campaign (1) online storage (1) opinions (1) original custom fine art (1) page rank (1) painter (1) painting website (1) paintings (1) password (1) pay per click (2) Piano bar (8) Playing with charlie (1) pop star (1) popular (1) portfolio (1) postrel (1) preventing bad seo (1) Preview of tonights video diary house tour 2/22/14 (1) professional affiliations (1) programming (1) promote your company (1) promotions (1) Puppy stuck on window seal @yorkiecharles @desaraev (2) Putting the plane away in the hangar - 2/23/14 video diary @Desaraev (1) quercetin (1) readers (1) reading (1) recruiter (1) recruitting (1) rolodex (1) sabai (2) sabai body temple (1) sales (1) scoble (1) scott christopher (1) search engine optimization (8) search engines (4) sem (4) seo (4) seo tool (1) sex (1) sf plastic surgeon (1) sky blue (1) skyblue creative group (1) Skyblue sales group (1) small business (1) smart disk (1) smb (1) smbmsp (1) sms (1) Snow (1) social cognition (1) social media (9) social media breakfast (2) social networks (2) Sony (1) spiders (2) st. paul (1) storing information (1) story (1) storyteller media (1) strategy (1) subscribers (1) sxsw (1) target audience (1) target market (2) tb (1) Teaching (1) Teasing Charles (1) Teasing Charles 2 (1) technology (2) television (1) ten ways to lose your job with social media (1) tennessee titans (1) text messaging (1) the finishing touches (1) the levity effect (1) tips for meeting people (1) tips on who to hire (1) top search engines to optimize your site for (2) top ten ideas to get your site indexed (1) Tornado Warning! Cant see much... (1) tour de france 2009 (1) treadmill desk (1) tv (1) tweet your way out of a job (2) twin cities (2) twitter (10) uptown (1) usb cable (1) ustream (1) valentines day (1) verizon (1) Video blog (1) Video Diary @Desaraev (6) Video Diary 2/22/14 @desaraev (2) Video recording (1) videos (1) violence (1) web (1) web 2.0 (2) web design (2) web site (1) webmaster tools (1) website (2) websites (2) What is a search directory (3) who to optimize your site for (1) wifi (1) windows (1) wishlist (1) work out while you work (1) working for yourself (1) working from home (1) worldwide televised mj memorial service (1) yahoo (2) You say hes just s friend blue moon (1) zappos (1)